Last updated: 3 August 2026

At six percent store we want you to be happy with what you receive. If something is not right, this policy explains exactly how to return it, what you can expect back, and how long it takes.

In short

• You have 14 calendar days from the day you receive your order to request a return.
• Items must be unworn, unwashed and in their original condition with all tags and packaging.
• Approved refunds go back to the original payment method.
• Card and wallet refunds are processed through Paymob and normally appear within 7-14 business days.
• If an item is faulty, damaged or not what you ordered, we cover everything, including shipping.

1. Your right to return

You may return an eligible item within 14 calendar days of the delivery date, without having to give a reason. This is in line with the Egyptian Consumer Protection Law No. 181 of 2018. Requests made after 14 days cannot be accepted unless the item is faulty.

2. Condition of returned items

To be accepted, a returned item must be:

• unworn, unwashed and unused, in the same condition in which you received it;
• complete with all original tags, labels and stickers still attached;
• in its original packaging, including any dust bag, box or sealed wrapping;
• free from stains, marks, pet hair, perfume, deodorant, make-up or smoke odours;
• accompanied by the invoice or order number as proof of purchase.

We inspect every return. If an item comes back outside this condition, we may refuse the return or reduce the refund to reflect the loss in value, and we will explain the reason and offer to send the item back to you.

3. Items that cannot be returned

For hygiene reasons or because they are made specifically for you, the following are non-returnable and non-refundable:

• socks, underwear and any intimate item once the sealed packaging has been opened;
• perfumes and fragrance products once opened, unsealed or used;
• custom-designed or personalised items produced to your own specification, artwork or text;
• gift cards and vouchers;
• items clearly marked “Final Sale” or “Non-returnable” on the product page at the time of purchase.

This exclusion does not apply if the item arrives faulty, damaged, or different from what you ordered. Your statutory rights are not affected.

4. Faulty, damaged or incorrect items

If your order arrives damaged, defective, incomplete, or is not the item, size or colour you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and its packaging.

Once confirmed, we will at your choice replace the item or refund it in full, including the original delivery fee, and we arrange and pay for the return collection. You will never be charged shipping for our mistake or for a manufacturing defect.

5. How to request a return or exchange

1. Contact us within 14 days of delivery by email at store@6percenteg.com or on WhatsApp at +20 107 046 4808.
2. Include your order number, the item(s) you want to return, the reason, and photos if the item is damaged or incorrect.
3. We reply within 2 business days confirming your request and telling you whether our courier will collect the parcel from you or you should send it to our return address.
4. Pack the item securely in its original packaging and hand it to the courier, keeping any collection or shipping receipt.

Please do not ship an item back before we confirm your return request — unannounced returns cannot be tracked and may be refused.

6. Who pays return shipping

• Change of mind, wrong size or colour chosen by you: return shipping is at your cost. If our courier collects the item, the collection fee is deducted from your refund and the exact amount is confirmed to you in writing before collection.
• Faulty, damaged, incorrect or incomplete order: we pay all shipping costs in both directions.

7. Exchanges

You can exchange an item for a different size or colour within 14 days of delivery, subject to availability. Contact us as described in section 5 and we will reserve the replacement where we can. If the item you want is out of stock, we will process a refund instead. A price difference is either collected before dispatch or refunded to you.

8. Refunds — how and when you get your money back

Once we receive your return, we inspect it within 3 business days and email you to confirm whether the refund is approved or rejected, with the reason. Approved refunds are issued to the original payment method:

• Card and mobile wallet payments (processed by Paymob): refunded to the same card or wallet used for the purchase. We submit the refund within 2 business days of approval. It then normally takes 7-14 business days for the amount to appear on your statement, depending on your bank or wallet provider. We cannot refund a card payment to a different card, to cash, or to another person’s account.
• Cash on Delivery orders: refunded by bank transfer or mobile wallet transfer to an account in the name of the person who placed the order. Send us the account details when your return is approved and we will transfer the amount within 7 business days.
• Bank transfer payments: refunded to the originating bank account, normally within 7 business days of approval.

Delivery fees: the original delivery fee is not refunded on change-of-mind returns. It is refunded in full when the order is faulty, damaged, incorrect, or cancelled by us.

Partial returns are refunded for the value of the returned items only. If a discount or promotion applied to the order, the refund is calculated on the amount actually paid for the returned item.

9. Cancelling an order

• Before dispatch: contact us as soon as possible and we will cancel the order free of charge and refund everything you paid, including the delivery fee.
• After dispatch: the order can no longer be cancelled, but you may refuse it at the door or return it under this policy.
• Cancelled by us: if we cannot fulfil an order — for example an item is out of stock or a pricing error occurred — we will tell you and refund the full amount you paid.
• Repeated refusal of Cash on Delivery parcels at the door may result in Cash on Delivery being disabled for your account, in which case prepayment will be required for future orders.

10. Late or missing refunds

If you have not received an approved refund within the timeframe above, first check your bank or wallet statement again and contact your bank or wallet provider, as processing times on their side can vary. If it still has not arrived, contact us at store@6percenteg.com with your order number and we will trace it with our payment provider and send you the refund reference.

11. Contact us

six percent store
11 Street 103, Maadi, Cairo 11431, Egypt
Email: store@6percenteg.com
Phone / WhatsApp: +20 107 046 4808  |  +20 115 077 9107
Working hours: Sunday to Thursday, 10:00-19:00 (Cairo time). Closed Friday and Saturday