Last updated: 3 August 2026

This policy explains where we deliver, how long it takes, what it costs, and what happens if a delivery does not go to plan. It applies to every order placed on 6percenteg.com.

1. Where we deliver

We deliver to all governorates of the Arab Republic of Egypt through our partner courier companies. Delivery is to a street address only; we do not deliver to PO boxes.

We do not currently ship outside Egypt. If you are ordering from abroad, contact us at store@6percenteg.com before placing your order and we will tell you whether we can arrange it and at what cost.

2. Order processing time

Orders are prepared and dispatched from our Cairo facility on business days, which are Sunday to Thursday. Fridays, Saturdays and official public holidays in Egypt are not business days.

• Orders placed before 3:00 PM on a business day are usually processed the same day.
• Orders placed after 3:00 PM, or on a weekend or public holiday, are processed on the next business day.
• Custom-designed and personalised items are made to order and need an additional 2-4 business days of production before dispatch.
• Orders paid by bank transfer are only processed once the transfer has cleared in our account.

3. Delivery times

The estimated times below start from the moment your order is handed to the courier, not from the moment you place it. Add the processing time in section 2 to get the total.

These are estimates in business days, not guaranteed dates. Delivery can take longer during sale periods, national holidays, Ramadan and Eid, or in remote areas.

4. Shipping fees

Shipping fees are calculated automatically at checkout based on the governorate you are delivering to, and are shown clearly together with the order total before you pay. All prices and fees are in Egyptian Pounds (EGP).

Free or discounted shipping may apply during promotions or above a minimum order value; where it does, the condition is stated on the offer and applied automatically at checkout. A Cash on Delivery handling fee, where applicable, is also shown at checkout before payment.

5. Order tracking

When your order is dispatched we send you a confirmation by email, SMS or WhatsApp with the courier’s name and your tracking number where the courier provides one. You can also see the status of your order at any time under My Account → Orders. The courier normally calls you on the mobile number in your order before delivering.

6. Delivery attempts and failed deliveries

• The courier will make up to three delivery attempts and will try to reach you by phone before each one.
• If nobody is available at the address, or the phone number is unreachable across all attempts, the parcel is returned to us and we will contact you to arrange redelivery.
• Redelivery after a failed attempt caused by an incorrect address or an unreachable phone number may incur a further delivery fee.
• Parcels that remain unclaimed for more than 14 days after the first attempt are treated as a cancelled order and refunded under our Refund and Return Policy, minus any shipping costs already incurred.

7. Your delivery details

Please check your address, governorate and mobile number carefully before confirming your order — accurate details are the single biggest factor in on-time delivery. If you notice a mistake, contact us immediately at store@6percenteg.com or on +20 107 046 4808. We can change delivery details only while the order has not yet been dispatched.

8. Receiving your order

Please inspect your parcel on delivery. If the packaging is visibly damaged or opened, note it with the courier or refuse the parcel, and contact us the same day. Any damage, defect, missing item or wrong item should be reported to us within 48 hours of delivery with photos so we can resolve it under our Refund and Return Policy.

For Cash on Delivery orders, the full amount shown on your order confirmation is payable to the courier on receipt, in Egyptian Pounds. Couriers may not be able to give change for large notes, so please have the exact amount ready where possible.

9. Delays outside our control

We are not responsible for delays caused by events beyond our reasonable control, including courier network disruption, extreme weather, road closures, strikes, public holidays or peak-season congestion. If your order is significantly delayed we will keep you informed and, if you prefer not to wait, cancel it and refund you in full.

10. Contact us

six percent store
11 Street 103, Maadi, Cairo 11431, Egypt
Email: store@6percenteg.com
Phone / WhatsApp: +20 107 046 4808  |  +20 115 077 9107
Working hours: Sunday to Thursday, 10:00-19:00 (Cairo time). Closed Friday and Saturday